Refund policy

Return & Refund Policy

Last Updated: [9, april2026]

At [Indirra], we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in original condition
  • Be returned with original packaging, tags, and accessories
  • Have proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within [7 DAYS] of receiving your order.
  • Return requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us at [indirrasite@gmail.com] with your order details
  2. Share the reason for return along with images (if applicable)
  3. Our team will review and provide return instructions

Please do not send products back without approval.

4. Refund Process & Timing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within [7 days].
  • Refunds will be credited to your original payment method.

Please note: It may take additional time for your bank or payment provider to reflect the refund.

5. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect products.
  • If you need an exchange, contact us at [indiraasite@gmail.com] within the return period.
  • Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Contact us within [2 DAYS] of delivery
  • Provide clear photos or videos as proof
  • We will arrange a replacement or full refund at no extra cost

7. Non-Returnable Items

The following items are not eligible for return:

  • Personal use or hygiene products
  • Perishable goods
  • Customized or made-to-order items
  • Clearance or final sale items

8. Return Shipping Costs

  • If the return is due to our error (wrong/damaged product), we will cover the return shipping cost.
  • For all other returns, shipping costs may be borne by the customer.

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

9. Contact Us

If you have any questions about returns or refunds, feel free to contact us:

Email: [indiraasite@gmail.com]